Personalized Custom Engraved Pet Collar

Shipping, Returns & Refund Policy

Shipping FREE WORLDWIDE SHIPPING!

2 to 5 days processing time bases on Warehouse location and day of the week.  

Please allow 2-4 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all European Union Countries.

Please allow 2-6 weeks for delivery to the rest of the world.

Return Policy

Our return policy lasts 30 days from the date you receive the product. If 30 days have gone by since, we will unfortunately be unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We will also require a receipt or proof of purchase. Do note to not send your purchase back to the manufacturer. Please do note that return postage fees will not be covered by us as well. We do recommend emailing our support team for full details.

For any other clarifications, please email us.

Refund Policy

We offer a 100% money back guarantee refund on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible.

Once your item is received, it will be inspected by our Q&C team to ascertain if the item is indeed defective. We will then send you an email to notify you on the status of your refund.

Please feel free to contact us for any concern.